Help Desk

Common Questions Answered

Key details you should know before trading.

Register your account, confirm your email address, and fund your account with a minimum of C$250 to gain instant access to live market feeds, analytical instruments, and beginner-friendly tutorials.
We protect your data through SSL encryption, two-factor authentication, and trusted payment gateways during your entire experience on the platform.
All applicable charges are transparently disclosed before you finalize any transaction. There are no hidden fees on deposits or withdrawals.
You can activate AI-powered trading bots customized to your risk tolerance or choose to trade manually, with the flexibility to switch modes anytime.
Submit withdrawal requests via your personal account dashboard. Typical processing times range from one to three business days, depending on your chosen withdrawal method.
Not at all. Larch Vaultmere offers comprehensive onboarding, stepwise guides, and tutorial content so you can progress at your own pace. Seasoned traders also benefit from advanced charting and risk tools. Regardless of your level, start prudently, read our terms carefully, and reach out to our 24/7 support when needed.
Our platform grants you access to cryptocurrencies, forex pairs, equities, and commodities through a unified interface with live updates and analysis tools. Choose between manual or automated trading to suit your style. Availability of instruments may vary; please consult the instrument list once logged in.
Support is accessible 24/7 for assistance with accounts, funding, withdrawals, or platform features. Visit the Contact section for our support email or open a ticket from your dashboard after signing up. We prioritise urgent operational questions when possible. Never share your full password or two-factor authentication details in response to unsolicited requests.

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