Contact and support
The Larch Vaultmere support team can assist with questions about accounts, deposits, withdrawals, charts, and AI-assisted functions. Help is available through the listed channels and is not personal investment advice or a guarantee of returns.
Get practical assistance with your account or access
Before reaching out, have your account email available, identify the request type—such as registration, payment, or technical support—and attach useful screenshots if relevant. Clear details can help the team investigate efficiently and reduce follow-up.
Requests concerning open transactions or pending withdrawals may be reviewed sooner where possible. For security, unsolicited communications will never ask for your full password or two-factor authentication codes.
If you have not signed up yet, initial registration generally takes only a few minutes, and you can return later with questions. The FAQ explains common subjects such as fees, account security, and supported markets.
Select a specific subject, for example “Withdrawal pending,” “Two-factor access,” or “Fee enquiry.” Many requests receive an initial response within a few hours, though payment reviews and busy periods may require more time; further updates are provided when the status changes.
